viagogo refund australia viagogo refund australia

How do I unsubscribe from your newsletter? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo will never pay you after you sold your tickets and you can never get back your money. 2.4 Listing. Your rating will help us improve the website. At no time do We provide the Buyer's payment information to the Seller. Additional information can be found in our FAQs and on the ticket details pages. 1. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Australian Competition and Consumer Commission (ACCC). Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Contact @viagogo over social media Set up a Twitter account. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. 2.2 Registration. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. We may investigate complaints and violations of our policies. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . 1.4 Modification. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Editor, Marcus Herbert. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Click to reveal The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Original price eur159!!!!! We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Instead, try searching for the official website of the band or venue. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Can I buy tickets that are personalised with someone else's name on them? 2.15 Claims under the viagogo Guarantee. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. You may also have extra rights in your state or territory. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. These tickets are listed in TWD [Taiwanese dollars]. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. They take your money and have no way to ensure you get the tickets. Viagogo said in a statement that it offered a high standard of. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. In August 2017, the ACCC announced it was taking Viagogo to court. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. 2.8 Notification. 7.3 Additional Policies. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. We do not control the information provided by other users which is made available through the Site. Viagogo ranks 177th among Tickets sites. If tickets are not consecutive, then the Seller must create a separate listing. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. The company has been the target of customer complaints, industry backlash and court action overseas. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. My event is cancelled or postponed - What do I do? Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. Viagogo has the right to deny your request for a refund. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. 3.4 Indemnity. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Customer offered $500 to take down negative Google review. 6.7 Third Party Information. For a list of these situations see In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 2.10 Collecting Payment. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. If you dont know the location of the office processing your application, send the completed form to your. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Anti-ticket-touting campaigners the FanFair Alliance . They may do that if you make a fraudulent claim. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Ticket-holders to postponed events will be able. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 3.3 Laws and Regulations. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. 2. 7.1 Ownership of Intellectual Property. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Why do my tickets have someone elses name on them? No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Such notice shall be deemed given one business day after the email is sent. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 2.18 Merchant Description. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. 6.5 Tax Indemnity. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. FanFair Alliance - Ever get the feeling you've been cheated? We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Third, watch out for drip pricing. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. The. The revised version of this Agreement is automatically effective after it is initially posted on the Site. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. 6.11 Permitted use. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Enter a valid email address (e.g. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. Checked for accuracy by our qualified fact-checkers and verifiers. 6.9 Change or Suspension of Site. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. momentum in tennis physics. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. The "on its site" disclaimer that followed was in a distinctly lighter font. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. What ticket resellers must do Dec-23-2017 03:49 PM. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. View FAQs Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. There are limited situations where refunds can be granted. 198.54.123.248 In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. The email response they send is a template. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Why can't I see my order or sale in my account? Can I pick up my tickets instead of having them shipped? You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Cloudflare Ray ID: 7a293b3f6b3e1afb 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. This charge is in addition to the amount originally paid for the tickets. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. 2.9 Seller's Confirmation Obligation. We made the case to Google Australia that Viagogo is still up to its old tricks. According to the consumer group Which?, Viagogo's terms and conditions say . And the original face value of our tickets was nowhere to be found on the site. 3.2 Other Information. 5.1 Investigations. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Yes! Here are our four CHOICE tips for safe ticket buying. We are not involved in the actual transactions between Buyers and Sellers. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. 7.2 Copyright. 4.3 Sellers Shall Not Include Promotional Material with Tickets. This may limit your ability to be grantedanother visa. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Why is the price printed on the ticket different to what I paid? Viagogo pays search engines like Google to appear at the top of search results for major events. What is the viagogo complaint handling process? The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. 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Protect and prevent people from becoming victims of scams by companies or individuals. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. It is headquartered in the United States and owned by StubHub Holdings. 5.3 Disclosure of Information. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology.