Most accounts provide backup codes you can use if youve lost or damaged your phone. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Accessibility Service. Sign-in with this account on the device registration page, then try enabling passwordless for the account. But how that experience looks depends on your hardware'soperating system. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. Can Power Companies Remotely Adjust Your Smart Thermostat? We found that theres no way to export all your accounts, and then import them onto a new phone. Q: How are my passwords protected by the Authenticator app? If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Since they have removed their account from the application they can not authenticate to the portal. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Prevent phone from sleeping. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Additionally, because the app stops running as soon as you close it, it won't drain your battery. Choose the account you want to sign in with. Also it might show options to use another email address or phone number. Some work and school accounts require an additional PIN whenever you verify your identity. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. This behavior doesn't make sense to me. This is not exactly the most elegant authentication solution I have ever seen. Please help.Thank you. Q: How do I remove an account from the app? Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Q: Which version of the Authenticator app should I be using? I have been trying to log in to my Microsoft account on my new laptop. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Would be very grateful for some help. Q: I lost my device or moved on to a new device. This means that your passwords inside Authenticator app are protected even if someone has your Microsoft account password. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Contacts and phone. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. Q: How can I get my Incident ID aftersending logs to customer support? How do I make sure notifications don't continue to go to my old device? However, I now get three notification sounds after approving the request. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. What might be the issue? For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. More info about Internet Explorer and Microsoft Edge. By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. Q: I got a new device or restored my device from a backup. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. This setting can be turned on or off at any time. I'm glad I'm not the only one. If you know a SECURE download site with the old APK please tell me. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. This change only affects wearables, so you can still mirror Authenticator notifications from your phone to your wearable device. There is no help available anywhere, and there seems to be no way to "reset" this security information. Next, you need to open the app and sign in with your Microsoft account. Microsoft is also providing Outlook with a similar service. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Some work and school accounts require an additional PIN whenever you verify your identity. If you have an Android device, the ID.me Authenticator app is the best option. If your question wasn't answered here, we want to hear from you. Q: How do I make Authenticator the default autofill provider on my phone? If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. To use the Recovery tool, open Microsoft Authenticator on your new phone, and then click Begin Recovery.. A: The Authenticator app collects three types of information: Account info you provide when you add your account. Notifications won't work for third-party accounts, like Google or Facebook. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? You could search it on Google. I also deleted all accounts on the app, uninstalled the app and reinstalled it. You can browse these log files in the app at any time to see the information being gathered. after changing that the notifications are prompt on my android. introducing new interoperability features, Do Not Sell or Share My Personal Information. It works with both iOS and Android devices, so there is no need to install the app. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. There are numerous issues, for example, that the app does not support Apples iOS devices or Googles Android devices. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. These modes can prevent apps from sending notifications. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). We send a text message to the phone on which you installed the app that includes a 6-8 digit verification code. If you have feedback for TechNet Subscriber Support, contact On these devices, Authenticator is automatically registered as a device administrator. Some information from your storage is collected to diagnose the issue. Thanks. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. Make sure the device is registered. Read the contents of your storage. I am now receiving notifications as expected and all approvals are working. This type of account is frequently called a "broker" account. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." Q: Why does Authenticator allow you to approve a request without unlocking the device? 05:53 AM Then sign on with recovery account to do the restore. Try change the network to see if the result is different? A: Your org might require you to register the device to track access to secured resources, such as files and apps. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Tap on Enable push notifications and youre all set! There are only 2 choices provided. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. To switch your personal account over to notifications, you'll have to re-register your device with the account. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. This will remove passwords and other autofill data from the device. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. What should I do? The Authenticator app is not required for all accounts. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Authentication app is not working correctly. I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. Once the app generates a code, you will be able to log in to your account with it. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. If you have an Apple device, the ID.me Authenticator app is the best option. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. What can I do? Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. I test on 6.1.3. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. tnmff@microsoft.com. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Designed to make shopping easier. Q: Do notifications work for non-Microsoft accounts? link. Where do I change priority to higher so that I receive the notification. Check for notifications doesn't change the situation: no notification queued. I haven't been able to figure that out. Location. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Do you try to delete accounts on Microsoft Camera. Definitely would like to see the one-time bypass feature in Azure MFA. Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. Since we launched in 2006, our articles have been read billions of times. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Q: Why am I getting notifications about my account activity? A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. but the amazing thing is they can reach other web-pages like google or Yahoo. I have make sure that the battery . iPhones also require that you have an iCloud account. We select and review products independently. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one.
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