Koninklijke Philips N.V., 2004 - 2023. At Lifeline, our customers are our lifeline and we listen attentively to what they have to say. Find FAQs, troubleshoots, user manuals and tips. SafeHome.org may receive compensation from some providers listed on this page. The Philips Lifeline Response Center operates 24/7, 365 days a year, and supports 140 languages via an interpreter service. At Lifeline, were here to support you. Lifeline Cares brings together your Lifeline medical alert service with innovative tools designed to surround seniors with the right response, care, and services at the right time. Connect America Home is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analyticsall supported by a 24/7 concierge call center. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 What do I need to use the cellular system? First name* Last name* Email* Phone number * Customer Testimonial I am completely happy with it "After my husband was deceased and I was living alone, the kids saw that Philips Lifeline was necessary. It includes a base station with a speaker and a waterproof button to wear around your wrist or neck. FYI: The Lifeline medication dispenser has a rechargeable battery and provides up to 18 hours of backup power during an outage. Download the On the Go Consumer Warranty (PDF). AutoAlert smart sensors can identify a fall and instantly alert the Philips Response Center1.Only available in certain systems. What do I do if I need to order parts? All other requests. However, you may still be charged for activation and restocking. Please be sure to completely spell out Avenue. Fall Detection If you need to cancel your order, please call us as soon as possible. Call us at any time to check the status of your order. Problem Possible cause / solution. Were here to help. Most service requests require a basic set of information in order for our representatives to create a new ticket. This single-piece mobile system includes five locating technologies to quickly pinpoint your location* and dispatch help. Monthly cost for in-home cellular service: $30. The company does, however, offer automatic fall detection at no extra cost with some of its plans, while many companies charge an additional monthly fee for the feature. Many operators also speak Spanish, or they can connect you with a translation service with 140 languages. *Determination at the sole discretion of Lifeline. Their alert plans start at $29.95 per month and range up to nearly $60 per month. This system offers unique at-home features such as motion and air quality sensors. Overall, Lifeline tends to be slightly more costly than companies in our Best Medical Alert Systems of 2023 rating. Lifeline has the following features. These fees might be waived if youre a member of the military or AARP but in my opinion, nobody should have to pay these extra charges. (. By clicking GET FREE QUOTE, I understand and agree that a representative of Philips Lifeline will be contacting me at the telephone number I provided. Initial Complaint. Access key account, product and service information as well as your available training opportunities from one place. Date of experience: January 19, 2023. We are independently owned and the opinions expressed here are our own. Please use the Contact us form and select Billing, and you will hear back from one of our specialists within 1-2 business days. Lifeline Systems (formerly Philips Lifeline) was founded in 1974 by a gerontologist, a specialist who studies older adults. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. To order AED supplies, call 1-800-225-0230 and press option 1. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, two-way communication through the mobile device, location tracking, and rechargeable battery that lasts two to three days. Our commitment to providing quality and caring service to seniors, patients and their families has made us the industry leader for more than 35 years. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Find out more about our payment methods and how to redeem voucher codes. Talk to your bank or credit card company for more information and then let us know when the issue is resolved. For on-the-go coverage, GoSafe 2 is a great choice. Submit it online 24/7 at our self-service portal (a user account is required). You are about to visit a Philips global content page. Its worth mentioning that Philips Cares has mostly 5-star ratings at the Google Play Store.2 Its also well-rated in the Apple App Store, although people have complained that the iOS version is buggy. Prefer to find a solution online? For billing questions about the HomeSafe and On the Go medical alert service, please call 800-635-6156 or complete the contact form below. Heat can also damage it, so it should be removed before using a sauna or hot tub. For security purposes, we are not informed why a card is declined. Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. Please contact us for questions about the Lifeline medical alert service. Lifeline only offers a voice extension feature for an additional $10 per month and only for those using a landline. Payment is due upon receipt of the invoice. Avis de salaris chez Philips sur les thmes de la culture d'entreprise, des salaires, des avantages, de l'quilibre vie professionnelle/vie personnelle, de l'encadrement, de la scurit de l'emploi, etc. Philips Lifeline Customer Service - Help & Support If you have questions about Lifeline's devices or services, the Customer Support page on the company website has instructions for setup, troubleshooting, billing support, shipping, and returns, as well as extensive FAQ pages. Product documentation User guides and service manuals for the operation and care of your Philips software and products. | Learn more about Stefanie R's work experience, education, connections & more by visiting their profile on LinkedIn Shop for supplies and consumables, patient monitors, emergency care, diagnostic ECG, and mother and childcare products. You can reach a support technician via phone or live chat. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We recommend self installation for $19.95 installing a system is simple and easy to do. Humana offers at-risk senior members Philips Lifeline medical alert services, including AutoAlert, Lifelines proven fall detection technology, helping to support independent living. One Happy Customer New York. Since the sale, the company has maintained a strong reputation with seniors and their loved ones. Welcome to the Philips Customer Services Portal Login with your account Forgot your password? *, Easily form and activate a care circle of family and friends, Get meaningful insights and notifications about care, Manage your Lifeline service when and how you want. Customer Services Portal specially for healthcare professionals One digital platform for asset maintenance, reporting and managementanywhere, anytime. Our Customer Support Specialists can guide you through your options. With a simple press of your help button, worn as a pendant or wristband, youll be quickly connected to a Trained Care Specialist 24/7/365. Jenny also covers caregiving, Medicare, assisted living, memory care, and Alzheimers and Parkinsons diseases. The company's medical alert service doesn't require any long-term contracts, and multiple medical alert plans are available. A unique extra that Lifeline offers is its medication dispenser. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. Submit it online 24/7 at our self-service portal. Among Lifelines greatest strengths are the features on its all-in-one GoSafe 2. This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". Customer service and technical support at 1-800-816-4885, select. A loud siren-like noise is emitted from the pendant during an emergency situation if the personal response agent or first responders are having difficulty locating the user. Your IP: He grew the company with his wife Susan Dibner, a social worker by training. We encourage you to switch to Auto Pay to avoid this fee. You can also e-mail aedsupport@philips.com. See below for details about our policies and processes. Lifeline has 24/7 monitoring centers based in the United States and Canada with about 200 care specialists who answer calls within an average of 20 seconds, according to Lifeline. 24/7 Monitoring Center If/when location detection for caregivers is added to the app well, thats a different story. A purchase of a Lifeline medical alert system includes access to its 24/7/365 North American-based Response Centers. Members save 15% on medical alert service and get free shipping and activation. The Philips Lifeline is a remote monitoring system that can detect a fall and automatically dispatch a call to a family member, friend, neighbor or emergency service and send help on the way. See below for details about our policies and processes. (More details coming up.). If you purchased it on www.accesswireless.com you will need to contact our handset supplier at AccessWirelessSales@q1w.net or call 407-856-2633 during their business hours, M-F 8am - 5:30pm EST. When you place an order online, it can take up to 48 hours for the order to be processed. We are here to help! To cancel the service, please call customer service at 1-800-635-6156. All rights reserved. This website is using a security service to protect itself from online attacks. Requires user account. Is your product not working as it should? Caution: To reduce any risk of strangulation, Lifeline neck cords are designed to break apart under certain conditions. In addition, many companies charge for shipping (as much as $15). At Lifeline, were dedicated to the highest levels of customer care and satisfaction. Through the evolution of Lifeline, one thing has remained constant: our mission to help older adults live their lives independently with confidence. HomeSafe Standard is available for landline or cellular service. Please have handy: Serial number Hospital location Name of the contact Name of the referral people to be contacted, if different from the contact Short description of the issue. Do I get any kind of protections if not satisfied with the product? . If yes, we need the name of the technician. These installation charges are something we simply dont see from other providers. Of course, Humana customers eligible for this service won't have to pay for Philip Lifeline's total cost, which starts at $29.95 per month. Check out more recommendations from the SafeHome team: Youre probably familiar with the Philips family of products. However, this method of payment still requires us to generate and mail an invoice, which will prompt an invoice fee. Cloudflare Ray ID: 7a27cdb6599c3916 Sure, its a little pricey as Ive tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. To build our ratings, we researched more than 25 medical alert systems and analyzed 15 reviews. Ordering from Lifeline is designed to be straightforward and hassle-free. This system is cheapest with a landline connection at $29.95 per month. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. Address 1000 Washington Street, Suite 600, Boston, MA 02118 Directions Phone Open from 8:45 a.m.-5 p.m., M-F (617) 305-3580 If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Andrea Nixon. Cloudflare Ray ID: 7a27cddda8ea1d8d Note that you will find hidden fees when ordering a Lifeline system. A sales oriented position to utilize my communications, decision making, persuasion, relationship building, marketing, and creative . Fall Detection Devices and their Use with Older Adults: A Systematic Review. But if you choose cellular service, it costs $43.95 monthly. Compliance programs Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. Want to speak to a technical or sales representative via phone, or get a mailing address? An enthusiastic worker with a desire to continuously learn new skill sets while contributing to the company's growth and success. Philips Lifeline Customer Reviews Company contacts Media contacts Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status.". 111 Lawrence Street, Framingham, MA 01702. By clinical application Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence. A Lifeline medical alert system can help you be there for the moments that matter. Yes, the pendant can and should be worn in the shower, as falls can occur in the bathroom. If you need to swap your Lifeline medical alert system, please call 1-855-655-4405 as soon as possible to speak to a Lifeline Customer Support Specialist. Also, shipping and activation may be free. This nominal fee helps offset a portion of the costs associated with printing and mailing paper invoices, and processing paper checks. Monday - Saturday 9am-9pm EST Sunday 9am-6pm EST. Choosing the right medical alert system is a difficult decision, and there are many factors to consider based on your current lifestyle. Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. Lifeline Cares is a personal and digital care experience that helps people give each other the time, attention, and care they need at every stage of the aging journey. In support of health systems and healthcare professionals, we have developed this resource center. Wonderful service, prompt, efficient, and accurate. Requires user account. All Lifeline plans offer these standard features: Youll be charged a $50.00 activation fee for home systems and a $99.95 equipment fee for the mobile system, as well as installation fees regardless of whether you choose professional or self-installation. Once you have fully converted from paying by check to Auto Pay, you can confirm your payments to Lifeline by reviewing your monthly credit card or bank statement. Lifelines On the Go system costs $49.95 per month and comes with an all-in-one unit, charging cradle, and power cord. If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website atwww.philips.com/src-update. 111 Lawrence Street, Framingham, MA 01702. The installer will walk you through how to use your Lifeline system and will answer any questions you may have. Currently working to support startups at AWS. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. I hereby consent to receive such calls at the telephone number I designated. (Lifeline doesnt get specific about range, unfortunately.). For the first 6 months, new subscribers receive $6 off the monthly fee of a HomeSafe system. Cost of Lifeline medical alert systems. CT 2. Lifeline was acquired by Royal Philips in 2006. HomeSafe and On the Go can be shipped directly to your home for you to install yourself. Philips Lifeline Live your life your way, with Philips Lifeline. It was acquired in 2021 by Philips by Connect America, a North American healthcare company. Also, Philips Cares allows caregivers to share notes and other important details with one another. The On the Go device offers the best value and versatility of all the Lifeline systems. However, youll get a longer range with most other brands. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. This service is helpful if you'd like to have someone go over everything with you and ensure that your device is in working order. Monitoring patient data with Philips enterprise patient monitoring ecosystem, Philips Image Guided Therapy System Azurion with FlexArm, Philips Lifeline Medical Alert Services with AutoAlert. 4. To do so, please fill out the model number of your product and click on the result below. Monthly cost for mobile GPS tracking option: $25 or $30 . Access our complete library of DICOM Conformance and IHE Integration Statements. Bad month for them to be late as purchasing an inhaler to fill in was at full price because it was early in the year and co-pay not met. Submit Incident Report| Order Information Delivery Options & Charges Returns & Exchanges Need Additional Support? Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed prevent damage and accidental activation in-transit. On the Go pendants are water-resistant and require adequate cellular coverage. And I appreciate the all-in-one design, as mobile devices from some other brands require both the mobile device and a fall detection button while on the go. However, the device, activation, and . HomeSafe Standard is Lifelines in-home medical alert system. Our commitment to the mission of improving lives is intensified during these challenging times. HomeSafe Cellular Quick Setup Guide (pdf) How to connect your mobile system GoSafe system The #1 claim is based on the number of subscribers. option 3. My neck cord is worn. Salary information comes from 29 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. LinkedIn. But when it comes to reliability and advanced location detection, Lifeline is a top choice. Mobile systems always require a cellular connection, but in-home systems often allow you to choose between cellular and landline connections. On the Go pendant(s) purchased by the consumer may be returned within 30 days of the original date of purchase for any reason provided that: Credit for returns not meeting the above criteria may be denied in whole or subject to a restocking charge of up to $50. Couldn't find what you were looking for? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Find all investor-related information inour, If you have any questions about sustainability at Philips, please e-mail us at, If you have any questions about research at Philips, please e-mail us at, If you have any questions about intellectual property and standardsat Philips, please e-mail us at, If you have any questions about Philips Engineering Solutions, please. Regarding our electric shavers, trimmers or Oneblades:'NL9206AD' is the postcode of the factory; the model number is printed near to it. Lifeline Systems (formerly Philips Lifeline) was founded in 1974 by a gerontologist, a specialist who studies older adults. I bought a very expensive Philips OLED TV which developed screen burn in and was unwatchable. Im completely happy with it. (2021). Good To Know: AutoAlert was developed through thousands of hours of testing. Please note that all salary figures are . Sure, it's a little pricey as I've tried brands that only charge $19.99 per month but Lifeline does have some redeeming qualities. No. Having issues with your product? Submit it online 24/7 at our self-service portal. Unfortunately, were unable to change your billing date because the coverage period is based on this date. We will be happy to work with you to resolve the issue and preserve your peace of mind. This button can connect with the base station from a few hundred feet away. Call buttons and fall detection: A vast majority of surveyed CR members said their medical alert devices had a portable call button, while 4 out of 10 featured an in-home call button. Jenny holds dual bachelors degrees in English/Journalism and Political Science from Miami University in Oxford, OH. Who Its Best For: The Lifeline HomeSafe Standard is made for homebound seniors who decide against fall detection. Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. Requires user account. Lifeline also uses Wi-Fi to track access points in indoor spaces. How Lifeline Works. You are about to visit a Philips global content page. https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/. The company currently offers three medical alert systems: the HomeSafe Standard, HomeSafe with AutoAlert, and the On the Go mobile system. I purchased a device on the Access Wireless website and am having trouble with the device. (, Philips Kitchen+ app - tasty airfryer recipes & tips, Contact options for professional healthcare solutions. This is why your current charges are separated by the monitoring and equipment rental charge. On February 22, 2022, AT&T discontinued 3G service industry wide for any cellular device that uses the 3G network, including medical alert services. Lifeline's in-home systems have a range of 500 feet. If you value GPS location tracking and other neat caregiver features, you may want to check out our review of Aloe Care Health. Philips Lifeline Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Contacting Philips Lifeline Philips Lifeline Phone Number +1 800-635-6156: Customer Service All Philips Lifeline Contact Information Compare Philips Lifeline's phone number, and help-desk. The pendant is returned in un-worn, like new condition*, in the original packaging, complete with all product literature and accessories (chargers, etc. Instructions for use Search by modality or product, or use the digital document number to find what you are looking for. On top of that, Humana also offers Philips . 2 When reminded by the Philips Medication Dispensing Service, . Fill out the form to receive a call back or contact us: 855-681-5351 (Monday-Friday 8 a.m. to 8 p.m. EST and Saturday 9 a.m. to 6 p.m. EST). Our HomeSafe systems are prefect for people who spend most of their time at home. You may choose to install the system yourself for free, or you can choose to have it installed by the company. GC6440, HD9650/90 or HX9351/52). Yes. Nuc Medicine 5. One of these things is fall detection, which is usually an additional $5 to $10 monthly cost. Philips Care Assist C.03. However, the company doesnt provide a warranty for its other systems. For more information to save you money on a medical alert system, read our guide on How to Get a Medical Alert System for Free. 2. Framingham, MA 01702-8156. . Both require a $50 upfront activation fee. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Lifeline did not provide the necessary or correct . It was the brainchild of the late Dr. Andrew Dibner, a gerontology-focused professor at Boston University. Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. Lifeline Systems. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. FYI: The length of time, or lie time, that someone who has fallen and is unable to get up on their own is significant. Other brands sell lockboxes at similar prices. In the end, Lifeline is a trusted brand, and for those who dont mind paying a little bit extra, its a product that will likely not disappoint older adults or their caregivers. Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.*.