Can't Instacart check the chat logs? Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. The screen will also display a Reorder, Receipt, and Chat History options. I normally would sign in to Instacart with Google. Once there youll see an option to add the items to your cart again or view the receipt. Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. Desired outcome: **Instacart doesnt accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide. This live chat can be accessed from the desktop website or mobile app. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. Just a report on the order. Get PICS Bakery Damaged Items delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. This seems like a massive breach of confidential credit card information. But like I said, they are more than generous with their policy. If someone has been burned, theyll usually review. They were the only items ordered.. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. The problem was when Instacart allowed people to use the bots and just do whatever to get the orders done they allowed for a new group of savory shopper. Our website is supported by our users. The chair was even an add-on after I informed the customer that I was checking out. It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. She has the calm to handle any customer escalation with enthusiasm and commitment to maintaining . It's the liars and theives that give Instacart and 'us' a bad rep .. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. Refund and credit amounts vary. I've cancelled my last 2 fairway orders and will not order again from them. Instacart processed . Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Do you guys get penalized for damaged items? Got my order which smells like cigarettes, notice I was missing items. However, nearly every order now pays $7 regardless of the size. That's some garbage. 3. Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. For more information, please see our You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. 97K subscribers in the InstacartShoppers community. If your order is a fairly large order, odds are shoppers wont want to take it on. Submit a complaint and get your issue resolved. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. If you see bot apps advertised on sites like Instagram, you can block them and report them there. I got my money back and left her 5 stars. Valid forms of . In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . Our website is supported by our users. They charge for membership, service fees, service fee tax, traveling fees and container fees. In some cases, the shopper can also enter your information manually. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. Damaged items. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. I reported mine. When youre logged into the Instacart app, youll first need to find the receipt for your order. for most orders in California, or for Costco or Walmart orders nationwide. Most people who use the Instacart app utilize it the way it is supposed to be. Instacart delivers over-the-counter medicine for select retailers and markets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Theyll sometimes give a one-star review for the Shopper, which can result in penalties. Desired outcome: Its a simple, painless process that takes but a few moments to do. 1. Not to long ago I got a damaged item for a dang watermelon. They need to understand that this is some of our livelihoods right now and they need to realize that we are the ones who are going to take the head on it and not Instacart itself. Scammers will call Shoppers, posing as Instacart employees. I'm never surprised at the length some people will go just to cause trouble. Click Report a problem on the relevant order. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. I will never use you again. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. This offer is non-transferable. They wont purchase anything that looks like it may be damaged. You suck. Press question mark to learn the rest of the keyboard shortcuts. They would not honor the listed price on the Instacart web site. Alcohol may never be delivered to a retail business or college campus. Youll need to select Receipt, and from there itll show an itemized list of your grocery order. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. In 2014 he acquired Ridester.com to share his experiences with other drivers. If its been more than 4 days, you can reach out to Care for help. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Youll need to tap the three horizontal bars in the upper left hand corner of the app. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . Unless they gave you a four or less star rating, why worry about it? Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. Read more about Brett here. and certain items may require in-store returns for refunds. All Shoppers in the area can check their app and choose from available orders. You just select a category for your issue and theyll respond. I at least get to say something to defend myself and the refund was already made, I doubtful instacart will take it back. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. We cant deliver alcohol if the customer doesnt meet all delivery requirements. You might need to get a refund on a whole order, a single item, or a mix of items. Please allow up to 10 business days for this to reflect on your bank statement. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. Common: 2-in x 6-in x 8-ft; Actual . Too many bad customers. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. I was charged over $550.00 for my two orders. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. A special [censored] you very much. The store is the party at fault. Unbelievable!! The customer may still be charged delivery fees, bottle deposit fees, or the tip. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. However, you need to report any issues within 14 days of receiving your order. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. 2" x 6" x 10' each Buy now at Instacart 100% satisfaction guarantee Place your order with peace of mind. Answer (1 of 4): You have to cancel the order before the time is up to do so. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. Credits will automatically apply . Matthew Wilson. Broken seal. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. There are tons of reasons for you to need an Instacart refund. I had this happen to me. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. It sucks when customers leave bad directions or add a ton of items after you've started the order. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. An instacart shopper delivered to a neighbor at my friend's apartment on sunday, Jan. 1, 2023 around 4:30pm. Getting your groceries delivered to the wrong address is more than an inconvenience, especially if youre trying to run a household and have suddenly found yourself without food. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Click the 3 horizontal lines in the upper left corner and select Your Orders. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Yes. Claim it and get a lot of features. Using bots violates Instacarts terms of service. However, some Shoppers take advantage and will add on additional items that werent ordered. Just so many things wrong with IC and it really does start with corporate at the top. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. While the company is good at refunding customers for issues, too many refunds can result in a price hike. Too many bad reviews can lead to their account being deactivated. I would like all of my money back. Instacart does refund missing items. If its a damaged item, as a customer, your only remedy is to claim it as such. Crypto I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. If you selected an issue under Other issues, choose the specific issue. Stay blessed. Sorry for the rant. Instacart can be a fantastic service for grocery delivery, especially when you dont have enough hours in the day. The system is often flagged, and the company could deactivate the Shoppers account for phishing activity.