Average Delivery Time. They all fit perfectly. Wow! Next time it will be JD SPORTS for my next purchase. Customer Service. I would avoid at all costs. This time, however, when I ordered, their courier choice was Yodel. Keep up the good work Terry!Thanks so much.Tanya. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Rock Woven Outdoor Pant. How are you today? My son lost out on his Christmas presents as a result. Get Code. Up to 50% . Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! | Read 8,321-8,340 Reviews out of 55,152 OL10 2TA. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Gain access to Footasylum UNLCKD through your main Footasylum account. Find out how we combat fake reviews. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. It goes against our guidelines to offer incentives for reviews. - Fred, posted 2 months ago Verification can help ensure real people write reviews about real companies. You have 28 days to return your items and you'll need your original receipt or delivery note. If this was my store, they would all be sacked. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Restrictions apply. . In just a few steps, we'll have it sorted. Ordered coats for 2 of my sons in the sale. If you don't like it, leave. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Order placed on Monday standard deliver paid for and the parcel arrived the next day. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Please provide a valid proof of purchase. 2023 Trustpilot A/S. Find out how we combat fake reviews. Since Footasylum doesn't have a customer service number I had to text them. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. This arrived within only two working days and all items were delivered intact and all there. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Perfect from start to finish. Ends: Tue 28 Feb 2023. The North Face. Hey Getta,Thanks for leaving us a great review. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. AVOID THIS COMPANY!!!! Treated myself to some new trainers and jogging bottoms in the sale! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Once cleared, your points will turn into money off any future purchases. Greater than 75%. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. They have sent them back to me and are refusing a refund. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. If you don't like it, leave. Hey Getta,Thanks for leaving us a great review. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB They have scribbled size 7 on it. very helpful as Liverpool didnt answer the phone. Ordered Nike trainers. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. very helpful as Liverpool didnt answer the phone. Hey MattThanks for taking the time to leave us a review. 20% off selected items with this Footasylum discount code. We also ensure all reviews are published without moderation. Treated myself to some new trainers and jogging bottoms in the sale! We use dedicated people and clever technology to safeguard our platform. Extremely moody.I've never seen such self absorbed people. Manners cost nothing. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Only response was we would receive a call within 8 hours - that was two days ago! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). It's your job. It goes against our guidelines to offer incentives for reviews. Also it was delivered to Republic of Ireland avoiding customs charges. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. They also offer a WhatsApp device but it doesnt work. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Verification can help ensure real people write reviews about real companies. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Make sure your order is unused and in original packaging and labels. One star as there is no 0 stars. That is great news that they arrived a day early!We hope to see you again very soon. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Here are 8 tips for writing great reviews. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Your browser does not support embedded videos. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Was told that neither was possible because I didnt return them in the original shoe box! 44.99. Ordered some trainers at 10.30pm amd paid for next day delivery. Tried to send Crocs back as they didnt fit my daughter. All in all, satisfied with my purchase and dealings with this shop. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Package allegedly dispatched on 11th December and now reported as list in transit! I can't even point the blame at one member of staff because they were all terrible. Date of experience: 18 December 2022 This arrived within only two working days and all items were delivered intact and all there. They were dispatched quickly and delivered within a few days to Northern Ireland. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Here are 8 tips for writing great reviews. Stay ahead of the game with the latest trainers and clothing from Footasylum. Was looking everywhere but at her customers. . We hope to see you shopping with us very soon. Tried to send Crocs back as they didnt fit my daughter. Still over 300 down! Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Once Footasylum has received and inspected your order, a refund will be issued. Why have i been rejected for my return as the item was faulty? Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. In real life, they are dull, boring and have no character at all. | Read 2,661-2,680 Reviews out of 55,033 Yay! Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Greater than 82% of reviewers feedback is Footasylum returns process could be better. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Verification can help ensure real people write reviews about real companies. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. * One or more of these files was not uploaded due to an invalid file type. Next time it will be JD SPORTS for my next purchase. Ordered and paid on 10th December my daughter's Xmas present. Within 5 Days. They also offer a WhatsApp device but it doesnt work. All rights reserved. 2023 Trustpilot A/S. Delivery to Australia was super cheap and very very fast! Order placed on Monday standard deliver paid for and the parcel arrived the next day. To contact the Footasylum customer service team, start a live chat on the website. Footasylum. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. The kind your customers really want. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Highly recommend and will definitely buy from Zavetti again. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Claim your profile to access Trustpilots free business tools and connect with customers. We spoke to Footasylum's senior leaders . Claim your profile to access Trustpilots free business tools and connect with customers. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. 2023 Trustpilot A/S. 10/10 will not be using footasylum again. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Price was unbelievable for what I got! I have sent them back the undamaged trainers in a damaged box as I received them. Editor, Marcus Herbert. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Never again. 10/10 will not be using footasylum again. A simple full refund is all I wanted from the first time I was messed around!! Ordered item was faulty. In just a few steps, we'll have it sorted. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. 27 Feb. At least 30% off in the . I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Change of mind returns accepted. Simply follow our returns portal link below. Round and round in circles. Anyone can write a Trustpilot review. 2. In November 2022 I placed an order with FootAsylum and it never came. Anyone can write a Trustpilot review. !spoke to Edge lane store about colours in crocs. Hey MattThanks for taking the time to leave us a review. A pop-up box will appear revealing the code. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. T3 is part of Future US Inc, an international media group and leading digital publisher. Order placed Sunday afternoon and delivered Monday afternoon. Purchased 2 pairs of Salomon trainers in different sizes. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. - Kristy Smitten, posted 11 months ago Happy from start to finish! All in all, satisfied with my purchase and dealings with this shop. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Very disappointing.Would never order from them again! Great sale and super quick on delivery. Discount. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Replies to negative reviews in < 24 hours. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Absolutely fuming with this company. AVOID THIS COMPANY!!!! Looks like they have found the nearest spare tatty box to send them out in. Email and text communication was prompt and efficient. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option.